Return policy

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At DANGAMACIN, we want all our clients to be completely in love with their purchases!
However, we understand that online shopping doesn’t always go to plan, so these simple steps and tips are here to help.

By processing your payment and completing an order with us, you are accepting the following terms and conditions regarding returns of your purchase.

Our Returns Policy
– We do not offer refunds, but instead for returns we can issue Credit Notes or an Exchange (Note: we only exchange for the same style in a different size).
– Items must be received back at HQ within 30 days of first receiving the parcel, including faulty products.
– Items must be received unworn, unwashed and with all tags & original packaging (i.e. shoe boxes) intact.
– We do accept returns on sale items.
– We do not accept returns on jeweries for sanitary reasons.
– Return shipping is to be covered and paid for by the customer.

Credit Notes
– Credit notes are valid for 12 months time from the date issued.
– Our team will inspect the return upon arrival and reserve the right to refuse the return if it does not meet the conditions. The item will then be returned to the sender.

Exchange
– If you would like to make an exchange please complete the returns form with the details of your requested exchange.
– Due to the popularity of our range we cannot guarantee that we will have the requested size in stock to exchange.
– Any exchanges requested that we do not have in stock will automatically be issued as a Credit Note (see above).
Processing Time
– We process all of our returns within 3 days of receiving your items.
– You will receive an email with your return approval information when the return has been received and inspected.
– Domestic returns by regular post can take about a week, while express post should take 3 days. International post can take up to 2 weeks to arrive.

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